airoplay takes the privacy of every Filipino player seriously. This Privacy Policy explains exactly what personal data we collect, why we collect it, how it is used and stored, and what rights you have over your own information.
Last Updated: June 1, 2026This Privacy Policy ("Policy") describes how airoplay ("the Company," "we," "us," or "our") collects, processes, uses, stores, and protects the personal information of individuals ("you," "your," or "the Player") who access or use the airoplay online gaming platform at airoplay.one, including all associated games, services, features, and communications (collectively, the "Platform").
This Policy applies to all personal data collected through your registration and use of airoplay, interactions with our customer support team, and any other engagement with the Platform. It should be read alongside our Terms & Conditions and Responsible Gaming Policy, which together form the complete legal framework governing your use of airoplay.
Consent: By registering an account or continuing to use the airoplay Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
airoplay acts as the data controller responsible for the personal information collected through the Platform. As a PAGCOR-regulated gaming operator, airoplay is subject to the data protection obligations imposed by Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 ("DPA"), and its Implementing Rules and Regulations, as administered by the National Privacy Commission (NPC) of the Philippines.
For all data protection enquiries, including requests to exercise your rights under the DPA, you may contact our Data Protection Officer through the contact details provided in Section 13 of this Policy.
airoplay collects personal information necessary to operate a licensed online gaming platform in full compliance with PAGCOR requirements and the Data Privacy Act. The categories of data we collect include:
airoplay processes your personal data only for legitimate, specified purposes directly related to the operation of a licensed Philippine online gaming platform. The primary purposes for which we use your data include:
Under the Data Privacy Act of 2012, airoplay processes your personal data under one or more of the following legal bases:
airoplay does not sell your personal data to third parties. We may share your information in the following limited circumstances:
No Cross-Border Transfers: airoplay processes and stores player data within the Philippines or in jurisdictions that provide adequate data protection standards as assessed under applicable Philippine law. We do not transfer your data to jurisdictions that lack adequate privacy protections without appropriate safeguards in place.
airoplay uses cookies and similar tracking technologies to operate the Platform and improve your experience. The types of cookies we use include:
You may manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will impair the functionality of the Platform. Consent for non-essential cookies may be withdrawn at any time through your account settings or browser controls.
airoplay retains your personal data for as long as necessary to fulfill the purposes set out in this Policy and to comply with our legal obligations. Specific retention periods are as follows:
Upon the expiry of applicable retention periods, personal data is securely deleted or anonymized in a manner that prevents re-identification.
airoplay implements technical and organizational security measures appropriate to the sensitivity of the personal data we process. These measures include:
In the event of a personal data breach that poses a real risk to your rights and freedoms, airoplay will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will communicate with affected players as required by law.
As a data subject under the Data Privacy Act of 2012, you have the following rights with respect to your personal data held by airoplay:
To exercise any of these rights, please contact our Data Protection Officer using the details in Section 13. We will respond to all verified requests within thirty (30) days of receipt. Note that certain rights may be limited where airoplay is required to retain data by law or for legitimate fraud prevention purposes.
The airoplay Platform is strictly intended for individuals who are 21 years of age or older, as required by PAGCOR regulations. We do not knowingly collect personal data from any person under the age of 21. If we become aware that a person under 21 has registered an account or provided us with personal data, we will immediately close the account and delete all associated personal data without further notice.
If you have reason to believe that a minor has registered on the airoplay Platform, please notify us immediately at the contact details provided in Section 13.
airoplay reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. Material changes will be communicated to registered players via email notification and an in-platform banner at least fourteen (14) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this Policy reflects the date the most recent version was published. We recommend reviewing this Policy periodically to stay informed of how airoplay protects your data.
For any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by airoplay, please contact our Data Protection Officer. Our team is available 24 hours a day, 7 days a week, in both Filipino and English.
airoplay Data Protection Officer
Email: [email protected]
Subject line: "Data Privacy Request – [Your Name]"
Support Hours: 24/7 (Philippine Standard Time)
NPC Complaints: If you are not satisfied with our response to a data protection request, you have the right to lodge a complaint with the National Privacy Commission of the Philippines at privacy.gov.ph.
airoplay operates under Republic Act No. 10173 (Data Privacy Act of 2012). Our data handling practices are designed to meet NPC requirements, giving every Filipino player legally enforceable privacy rights over their personal information.
Every byte of data transmitted between your phone or computer and airoplay's servers is encrypted with 256-bit SSL — the same standard used by Philippine banks and government payment systems. Your data is never exposed in transit.
airoplay never stores your plain-text password. Passwords are processed using bcrypt hashing — a one-way cryptographic function that means even airoplay staff cannot retrieve your password. A forgotten password always requires a reset, never a lookup.
airoplay does not sell, rent, or trade your personal data to marketers, data brokers, or any third party for commercial gain. The only entities we share data with are those legally required (PAGCOR, AMLC) and those technically necessary to process your transactions.
Under the Data Privacy Act, you have the right to access, correct, and request deletion of your personal data. airoplay's Data Protection Officer responds to all verified requests within 30 days — a legal obligation we take seriously, not a courtesy.
In the unlikely event of a data breach, airoplay is legally required to notify the National Privacy Commission within 72 hours and to inform affected players promptly. Our incident response plan is in place and regularly tested.
Your personal data is handled with the same care and security standards as Philippine online banking. airoplay is PAGCOR-regulated, Data Privacy Act-compliant, and committed to protecting every Filipino player's privacy. Must be 21 or older to play.